Recently many local governments in Japan have introduced performance measurement systems in order to implement more customer-oriented management structures. However, many of these new systems have the same serious problems as the previous ones, in that they do not facilitate the setting of challenging targets, and they largely fail to improve public services. However Mieprefecture, which is known as one of the pioneers in the reform of administrative management, showed the potential to overcome these problems. In this work, we focus on the new management cycle of Mie prefecture, called “ Sossen Jikko Torikumi ”, or SJT, to assess its performance. We concluded that the SJT was effective in its key roles of setting challenging targets and establishing a customer-oriented management system. We found that the SJT has a continuous process of selfinnovation, which allows transformation of the overall management system into customer-oriented structures, according to the assessment criteria of the Japan Quality Award. We termined that the SJT has 7 important characteristics: contribution from all employees;, specific target setting; the four perspectives; adequate relationship to the performance measurement system; emphasis of the importance of dialog; a monitoring system; and exclusive in-house consultation.
雑誌名
情報学ジャーナル
雑誌名(英)
Journal of Information and Communications
巻
5
ページ
1 - 18
発行年
2012-02-01
出版年
2012
出版地
神奈川県茅ヶ崎市
出版者
文教大学大学院情報学研究科
Publisher
Graduate School of Information and Communication, Bunkyo University
三重県「率先実行取組」の意義と課題(論説）
BKSI050001.pdf
(1.02MB)
