{"created":"2023-05-15T14:20:41.887710+00:00","id":2274,"links":{},"metadata":{"_buckets":{"deposit":"7af989b2-c46d-4470-b66b-1bece66edafe"},"_deposit":{"created_by":3,"id":"2274","owners":[3],"pid":{"revision_id":0,"type":"depid","value":"2274"},"status":"published"},"_oai":{"id":"oai:bunkyo.repo.nii.ac.jp:00002274","sets":["1:22:125"]},"author_link":["3074"],"item_5_biblio_info_13":{"attribute_name":"書誌情報","attribute_value_mlt":[{"bibliographicIssueDates":{"bibliographicIssueDate":"2013-03-01"},"bibliographicPageEnd":"104","bibliographicPageStart":"97","bibliographicVolumeNumber":"34","bibliographic_titles":[{"bibliographic_title":"人間科学研究"},{"bibliographic_title":"Bulletin of Human Science"}]}]},"item_5_date_43":{"attribute_name":"作成日","attribute_value_mlt":[{"subitem_date_issued_datetime":"2013-04-01"}]},"item_5_description_12":{"attribute_name":"抄録","attribute_value_mlt":[{"subitem_description":"This paper seeks to examine the possibility of introducing the concept of hospitality management in social welfare services because of increasing concerns about the quality of social welfare services. \n                           Hospitality is required of a concierge at locations such as a hotel. Private enterprises provide services in pursuit or profit, which seems to conflict with social welfare services that protect the right of citizens to participate in society.\nHowever, the concept of hospitality management considers a service user to be indispensable, and the user is actively treated as an equal partner. This concept results in a synergistic effect.\nThis paper examines how management reflecting hospitality can be introduced in social welfare to improve the quality of social welfare services. This paper also looks at the significance and problem of this approach.\n\n現在社会福祉サービスの質を向上することへの関心が高まっていく中で、本稿では福祉サービスにホスピタリティーマネジメントの発想を導入することの可能性について検討したい。従来ではホテルなどの接客業において、ホスピタリティの精神が必要であることが強調されてきた。営利追求を目的とする民間企業のサービスと市民としての社会生活の権利を保障する福祉サービスとは相容れないように見えるかもしれない。しかし、ホスピタリティマネジメントという概念は、利用者をかけがえの無い存在と認識し、同時に自分が自律的に対等のパートナーとして支援するようになる。そしてお互いの相乗効果をもたらすという発想である。　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　　導入することにより、意議もあるが、利用者の適格性を問うなどの側面があり、検討すべき課題もあることが認識された。","subitem_description_type":"Abstract"}]},"item_5_description_38":{"attribute_name":"フォーマット","attribute_value_mlt":[{"subitem_description":"application/pdf","subitem_description_type":"Other"}]},"item_5_source_id_19":{"attribute_name":"ISSN","attribute_value_mlt":[{"subitem_source_identifier":"03882152"}]},"item_5_text_39":{"attribute_name":"本文言語","attribute_value_mlt":[{"subitem_text_value":"日本語"}]},"item_5_text_42":{"attribute_name":"ID","attribute_value_mlt":[{"subitem_text_value":"BKK0002298"}]},"item_5_text_7":{"attribute_name":"Author","attribute_value_mlt":[{"subitem_text_value":"Hoshino, Haruhiko"}]},"item_5_text_8":{"attribute_name":"所属機関","attribute_value_mlt":[{"subitem_text_value":"文教大学人間科学部"}]},"item_5_text_9":{"attribute_name":"Institution","attribute_value_mlt":[{"subitem_text_value":"Bunkyo University, Faculty of Human Science"}]},"item_5_version_type_35":{"attribute_name":"著者版フラグ","attribute_value_mlt":[{"subitem_version_type":"VoR"}]},"item_creator":{"attribute_name":"著者","attribute_type":"creator","attribute_value_mlt":[{"creatorNames":[{"creatorName":"星野, 晴彦"}],"nameIdentifiers":[{}]}]},"item_files":{"attribute_name":"ファイル情報","attribute_type":"file","attribute_value_mlt":[{"accessrole":"open_date","date":[{"dateType":"Available","dateValue":"2018-03-22"}],"displaytype":"detail","filename":"BKK0002298.pdf","filesize":[{"value":"1.1 MB"}],"format":"application/pdf","licensetype":"license_note","mimetype":"application/pdf","url":{"label":"BKK0002298.pdf","url":"https://bunkyo.repo.nii.ac.jp/record/2274/files/BKK0002298.pdf"},"version_id":"ea15827c-807a-4b57-969e-d03c008cabb0"}]},"item_keyword":{"attribute_name":"キーワード","attribute_value_mlt":[{"subitem_subject":"hospitality"},{"subitem_subject":"hospitality management"},{"subitem_subject":"quality of social welfare services"},{"subitem_subject":"respect"},{"subitem_subject":"synergistic effect"},{"subitem_subject":"ホスピタリティ"},{"subitem_subject":"ホスピタリティマネジメント"},{"subitem_subject":"福祉サービスの質"},{"subitem_subject":"リスペクト"},{"subitem_subject":"相乗効果"}]},"item_language":{"attribute_name":"言語","attribute_value_mlt":[{"subitem_language":"jpn"}]},"item_resource_type":{"attribute_name":"資源タイプ","attribute_value_mlt":[{"resourcetype":"departmental bulletin paper","resourceuri":"http://purl.org/coar/resource_type/c_6501"}]},"item_title":"社会福祉サービスにホスピタリティマネジメントを導入する可能性に関する検討","item_titles":{"attribute_name":"タイトル","attribute_value_mlt":[{"subitem_title":"社会福祉サービスにホスピタリティマネジメントを導入する可能性に関する検討"},{"subitem_title":"A study on the possibility of introducing hospitality management concepts in social welfare services"}]},"item_type_id":"5","owner":"3","path":["125"],"pubdate":{"attribute_name":"公開日","attribute_value":"2013-04-08"},"publish_date":"2013-04-08","publish_status":"0","recid":"2274","relation_version_is_last":true,"title":["社会福祉サービスにホスピタリティマネジメントを導入する可能性に関する検討"],"weko_creator_id":"3","weko_shared_id":3},"updated":"2023-05-15T17:30:47.673430+00:00"}