@article{oai:bunkyo.repo.nii.ac.jp:00003999,
 author = {那須, 一貴},
 issue = {1},
 journal = {文教大学国際学部紀要, Journal of the Faculty of International Studies},
 month = {2014-07-01, 2014-08-25},
 note = {In this article, it tries to make clear the reason that makes difficult to improve efficiency of administrative work. Efficiency is calculated by dividing inputs outputs. Inputs are manpower and other things those are consumed to conduct administrative works. Outputs are achievement from the works. Many companies and organizations have been trying to improve working effi ciency by conventional approach. Conventional approach to this issue is “Kaizen” (Improvement Activities) that has been applied manufacturing process. But this article reveals that conventional approach cannot improve efficiency of administrative work. From the results of working volume survey, efficiency of administrative work is affected by the timing of occurrence of work. Amount and speed of works are controlled in manufacturing process but in administrative work not. This is the reason why makes it difficult to improve working efficiency of administrative works. Fluctuations in the amount of work in upstream give a significant impact on the efficiency of the administrative work. Furthermore, the implementation of day-to-day operations cannot be seen makes difficult to find where business is and the point where the work is being stuck, and the bias occurs in the workload of each worker. To improve efficiency of administrative works , ① operations in the upstream should be controlled, ② job description and its responsibility should be cleared, ③ the amount of the work currently in progress should be understood, ④ the timing of generating business should be controlled, ⑤ the quality of the work of each should be controlled, ⑥ leveling the amount operations are required.},
 pages = {83--105},
 title = {管理・間接部門におけるワークフローコントロールによる業務効率化に関する研究},
 volume = {25},
 year = {}
}